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Go Privilege

What is Go Privilege Silver and how do I access it?

Capital on Tap PRO customers receive a complimentary Go Privilege Silver membership. Go Privilege is a premium concierge service for booking sold-out event tickets, VIP hospitality, and luxury travel and lifestyle experiences.

How do I activate my Go Privilege Silver membership?

Activate your membership using either of the following methods:

  • In the portal or app, go to the Rewards tab and follow the activation steps.
  • Or, use the activation link in your Go Privilege welcome email.

Can I use my Capital on Tap points to pay for Go Privilege experiences?

Yes, Capital on Tap points can be used to pay for Go Privilege experiences.

To redeem points, email partnerships@capitalontap.com with:

  • The number of points you want to redeem
  • Your requested date of transfer

Allow up to 2 business days for processing. Automated points redemption is not currently available.

Can I upgrade from Silver to Gold membership?

Yes, you can upgrade from Silver to Gold by paying the difference directly and points can also be put towards the upgrade cost. To upgrade, email partnerships@capitalontap.com with your upgrade request.

What happens to my Go Privilege membership if I cancel or downgrade my PRO plan?

If you cancel or downgrade your Capital on Tap PRO plan, your Go Privilege Silver membership will be revoked and your account will revert to a standard free Go Privilege account.

If you want to keep your Silver membership, you can maintain it directly with Go Privilege independently of your Capital on Tap plan.

Troubleshooting

I can't see Go Privilege in my portal

This can happen if activation has not yet completed or if you are not logged into a PRO account.

To fix this:

  • Confirm you are logged into a Capital on Tap PRO account.
  • Wait a short time after activation, as access may take a moment to appear.
  • If the issue persists, contact Capital on Tap support via the app or web portal.

I have a question about a booking or experience

Booking and experience queries are handled directly by the Go Privilege concierge team. Contact them via the Go Privilege website or through your dedicated Go Privilege contact.

My points redemption hasn't been processed

Points redemptions are processed within 2 business days of your request. If 2 business days have passed and your redemption has not been completed, contact Capital on Tap support via the app or web portal.