Physical cards delivery

When will my Capital on Tap physical card be delivered?

Physical cards are typically delivered within 2 to 5 business days after your order is confirmed.

Delivery times may vary depending on postal service delays or address issues.

How can I check my card order status?

You can track your card delivery in the Web Portal or Mobile App.

To check the status:

1. Go to the Cards tab.
2. Select the physical card you want to check.
3. Scroll down to Delivery details.

Here you will find the delivery address, your card's tracking reference and a direct tracking link to Royal Mail.

Order statuses may take 1 to 2 days to update after placing your order.

It's been more than 5 business days and I haven't received my card

There may be a delay if:

• The delivery address was incorrect or incomplete
• There are Royal Mail postal delays
• The card is still in transit

To avoid delivery issues, make sure:

• The address is correct and complete
• The postcode is accurate
• The recipient name matches the mailbox

If you entered the wrong address when ordering the card, you may need to cancel the card and order a new one. You can learn how to do this in our article Managing physical cards.

If more than 5 business days have passed and the delivery address is correct, please contact Capital on Tap Support so we can help.